SMARTi

FAQ
First Time Setup


FAQ

Frequently Asked Questions

In this section we will cover the basics of the SMARTi HUB and its functionalities.

Inputs, outputs and buttons

  • Although it is labeled as the reset button on the SMARTi HUB itself, this is not really the case.

    One single press reboots the device.

  • The second button has two main functionalities:

    1. Holding it in for more than 10 seconds, resets the SMARTI HUB to its factory settings. DO NOT do this if you want your SMARTi installation to function as it was delivered to you.

    2. When the SMARTi HUB is disconnected from the power supply, you can quickly press the power button two times to turn the device off. To power it on again, re-insert the power supply by USB-C

  • Using the supplied pin ejector, you can retrieve the SIM card and SD card tray form the SMARTI HUB.

    In this tray you can add either a SIM card or an SD card or both at the same time depending on your needs and requirements.

  • This is the ethernet port. This is used to connect your SMARTi HUB to your home network.

  • This USB 2.0 port can be used for any peripheral devices you might need.

  • The USB-C port is strictly only used for powering and charging the device.

LED indicators

  • The device is powering on and is performing its startup tasks.

  • The device has crashed or is in error mode. Please re-start the SMARTi-HUB to reboot the device.

    If the static red light persists after two or more hard reboots, please contact customer support at support@smarti.dev.

  • The device is connected to the network.

  • The device is connecting to the network.

  • The device is in LTE mode and is using 4G LTE for its communication.

  • This light is only applicable if the SMARTi HUB is not connected to a permanent power source and the battery has been drained. It is an indication that the battery level is below 3%

Using the LTE/4G Functionality

Prerequisites:

  • You will need a SIM card where the PIN code has been turned off. This can be done by inserting the SIM card in a smart phone and turning off the PIN code from there.

  • You will need to know the APN for the operator you are using. For example for the carrier Telenor, their APN is “telenor.smart” (found here)

  • You have to make sure that you can reach you Home Assistant installation remotely before doing this as you will have no way of reaching your installation using the smarti.local:8123 address once the device is using LTE for communication.

As the SMARTi HUB supports LTE connectivity using a regular SIM card, using it requires you to perform the following steps:

Step 1. In you Home Assistant installation go to “Settings” and then to “Devices and Services”

Step 2. Enter the “Gateway BG96” Integration

Step 3. Add a new entry where you input only the APN from your carrier in the “Apn” field and save the changes. Leave the “User” and “Password” fields blank. If existing entries are present, delete them.

Step 4. Power off the SMARTi HUB (press the power button twice when the SMARTi HUB is disconnected from a permanent power source) and disconnect the ethernet cable.

Step 5. Remove the SIM Card and SD card tray.

Step 6. Insert you SIM card ( make sure you have red the prerequisite) and insert the tray into the SMARTi HUB

Step 7. Power on the SMARTi HUB( by USB-C or by pressing “The First Button”) without the ethernet cable plugged into the device. If you have done everything correctly, the SMARTi HUB should now start to glow green after the initial startup procedure is completed.

Note: If you want to access your SMARTi Installation using Nabu Casas remote solution, the connection will take some time to establish (20-30 minutes on the first boot)